SKU:

HEWC9704A-COM

Printer Brand:

Hewlett Packard

OEM Number:

C9704A

Ink Color:

Black

Page Yield:

Black:20,000, Color:5,000

Printer Type:

Drum Unit

Condition:

New Compatible

Frequently Asked Questions

Is this a toner cartridge or something else?

Something else: the C9704A is the imaging drum unit for the Color LaserJet 1500 and 2500 — the component that transfers the image to the page. It contains no toner; your four toner cartridges work with this drum to produce every print.

How long does the drum unit last?

The drum's rated life runs up to about 20,000 pages in black printing duty and about 5,000 pages in color duty, since color pages work the drum far harder. Treat those figures as the unit's service life, not a toner yield.

How do I know the drum — not a toner cartridge — is my problem?

Suspect the drum when defects repeat at the same spot on page after page, when a new toner cartridge does not restore quality, or when the printer reports the drum near the end of its life. Toner problems fade; drum problems repeat. A repeating mark roughly every drum circumference down the page is the textbook fingerprint, and no amount of new toner will erase it.

What does the drum unit cost?

This C9704A imaging drum unit is $143.98, a compatible replacement built to the original unit's fit for the 121A platform.

What coverage comes with the drum?

The unit carries a 1-year warranty and 1-year free returns, so a drum that fails early in its service life is covered the same way our cartridges are. Full terms are on our shipping and returns page.

Can I confirm this is the right part before ordering?

Orders ship from warehouses in Illinois, Pennsylvania, Georgia, and California. If you want to talk through the symptoms first, our support team is available Monday through Friday, 9 AM to 5 PM CST.

About This C9704A (121A) Imaging Drum Unit

Every page a Color LaserJet 1500 or 2500 prints passes over this drum, which is why a worn C9704A can make brand-new toner cartridges look bad. Replacing the drum at the end of its rated life restores the clean background and even density the printer had when its toner was fresh. This compatible unit installs in the same position as the original and pairs with the standard 121A toner family. Find the platform's supplies in the Color LaserJet 1500 category, or browse HP toner cartridges for your other printers.