Frequently Asked Questions

Why would an office keep a second drum on the shelf?

Because a drum rarely fails at a convenient moment. The repeating lines and grey background that announce a worn 113R671 tend to appear in the middle of a print run — the day the reports are due. A two pack means the replacement is already in the building: swap the unit, finish the job, and let the paperwork chase you instead of the other way round.

What do the two units work out to apiece?

The pair is $175.70, which is $87.85 per drum — $18.48 less than buying the same two units one at a time at $97.09 each. The saving is modest but real, and it is bought with the shelf space of a single box rather than a cupboard full of stock.

How far do two drums carry a small office?

Each unit is rated for a service life of up to 20,000 pages, so the box represents up to 40,000 pages of drum life. For an office printing a few hundred pages a week, that is drum cover measured in years, not months — through many toner cartridges, since the drum and the cartridge are separate parts replaced on separate schedules.

Will the spare go stale while it waits its turn?

Not if it waits properly. A sealed drum unit keeps well stored flat in its box, in a cool, dry cupboard away from direct sunlight and radiators. Use the older unit first when its turn comes — first in, first out — and don't open the packaging until fitting day, since the drum surface dislikes both bright light and fingerprints.

When the spare's turn comes, how do I confirm the drum is really the fault?

Fit a fresh toner cartridge first only if the current one is genuinely spent; if the same spots repeat down the page at the same spacing, or a grey fog sits behind otherwise clean text, the problem is the worn drum surface rolling past the paper — and that is exactly what the spare on the shelf is for. Marks that move or vanish between pages are usually something else.

What cover comes with the pair?

Both units carry a 1-year warranty, with free returns for a full year; details are on our shipping and returns page. Orders ship from warehouses in Illinois, Pennsylvania, Georgia or California, and support is available Monday to Friday, 9 AM to 5 PM CST.

About This Xerox 113R671 Drum Unit 2 Pack

Two compatible 113R671 drum units for the 4118 listing family — the CopyCentre C20 and WorkCentre M20 among them — at $175.70 for the pair, $87.85 a unit, each rated for a service life of up to 20,000 pages. One goes in the machine; the other waits on the shelf for the day the lines appear mid-job. More for these machines is on our Xerox page.