Frequently Asked Questions

What exactly arrives when I order this two-pack?

Two individually sealed TK362 black cartridges in one shipment, each rated at 20,000 pages, for $94.06 total. Because the units are packaged separately, nothing forces you to open both at once — one goes into the printer today and the second waits, still sealed, until the machine asks for it.

Why do offices buy the cartridge in pairs instead of one at a time?

The pattern is simple continuity: a cartridge in the machine and a spare on the shelf means a toner-out warning never stops the workday. When the spare finally goes in, that moment becomes your reminder to order the next pair, so the shelf is never empty for long.

How should the spare cartridge be stored while it waits?

Keep it in its sealed packaging, flat, in a cool dry cupboard away from direct sunlight and radiators. Stored that way, a sealed unit holds up fine across the months it may sit between the first cartridge's install and its own turn.

Can the two cartridges be split between two different printers?

They can. Each unit is a complete, self-contained cartridge, so one can serve one FS-4020DN while its twin serves another — handy when two departments share an order but keep separate machines and separate shelves.

If one of the two cartridges misbehaves, does the whole order go back?

No. Coverage applies per unit, not per order. A cartridge that fades, streaks or fails early is handled on its own under the 1-year warranty, and returns are free for a full year — the healthy cartridge stays in service and is never part of the claim.

Which warehouse ships a two-pack, and where do I check delivery details?

We dispatch from IL, PA, GA and CA, using the site nearest your address. Transit timing and the step-by-step returns process live on our shipping and returns page, and our team answers questions Monday through Friday, 9 AM to 5 PM CST.

What does each cartridge in the pair actually cost?

The pair is $94.06, so each TK362 works out to $47.03. Spread across the two cartridges' combined 40,000 rated pages, that is roughly 0.24 cents per page at standard test coverage. It is a useful figure for budgeting: a department that knows its monthly page volume can multiply it out and see almost exactly what its FS-4020DN costs to feed.

The toner-low warning is showing — do I have to swap cartridges immediately?

No. The warning is an early estimate, not an empty signal, and the installed TK362 will normally keep printing for a while after it first appears. Finish the work in hand, and plan the change for a quiet moment. Because the second cartridge is already sealed on your shelf, there is no ordering delay to beat — the swap happens when output actually starts to fade, not when the warning first lights up.

What kinds of pages pull a cartridge below its 20,000-page rating?

The rating is measured on standard test pages with modest coverage. Real pages that carry heavy black areas — dense forms, shaded tables, bold graphics, full-page copies — lay down far more toner per sheet, so a cartridge feeding that kind of work finishes sooner. A month of plain text memos, by contrast, can land close to the rating. Most offices sit somewhere between the two, which is why the rating is a benchmark rather than a promise.

What should I do with the empty cartridge once it comes out?

Slide it into the packaging the fresh TK362 came out of, which keeps any residual toner contained, and set it aside for recycling or disposal through your local channel rather than dropping it loose into office trash. If the unit came out because it failed early rather than because it emptied, keep it to one side until you have spoken to us, since coverage is handled per cartridge.

About This 2-Pack

Sold here is a two-cartridge pack of compatible Kyocera-Mita TK362 black toner for the FS-4020DN, priced at $94.06. It suits the office that treats toner like a rotation rather than an emergency purchase: install one 20,000-page unit, shelve the sealed twin, and let the swap itself trigger the next order. A 1-year warranty and 1-year free returns cover each cartridge individually.