Frequently Asked Questions

• How many pages does the HP CD971AN print?

  HP rates the CD971AN at about 420 pages under ISO/IEC 24711 test conditions, printing standard pages at around 5% coverage. Your own count will move with coverage, paper and settings — dense colour pages use far more ink than plain text.

• Which printers take the CD971AN?

  It fits OfficeJet 6000, OfficeJet 6000 Wireless, OfficeJet 6500, OfficeJet 6500 Wireless and 4 more. The complete verified list is in the Compatible Printers section on this page — check your model there before ordering.

• Is the HP 920 the same fit as the HP 932?

  No. The 920 and 932 families look alike and serve similar OfficeJet generations, but the cartridges are not interchangeable — order the family your printer names on its cartridge door.

• Standard or XL — which should I buy?

  This is the standard-yield cartridge, rated at about 420 pages. If you print every week, the XL version of the same colour works out cheaper per page; for a lightly used printer, this size avoids ink sitting unused.

• Is the CD971AN pigment or dye ink?

  It is pigment ink — the same ink technology HP uses in the original CD971AN — so text stays sharp and resists water and highlighter smear.

• Does this cartridge have a chip?

  Yes — a new compatible chip that reports ink levels to the printer, so the low-ink warnings keep working. It is not a refilled original shell with a reset chip.

• My printer shows a warning after installing — what do I do?

  Acknowledge the on-screen message, reseat the cartridge until it clicks, and restart the printer. If the warning persists, wipe the gold chip contacts with a dry lint-free cloth and reinstall.

• Can I mix this cartridge with original HP cartridges?

  Yes. Each slot is read independently, so a compatible black alongside original colours (or the other way round) prints normally.

• Why is there no 920 set of 9?

  We stock the pack sizes LD Products sells for this family: singles and the set of 4. Larger bulk packs are not offered for the 920 line.

• Is this an original HP cartridge?

  No. It is a Clever Supplies compatible cartridge built to the CD971AN specification and covered by our lifetime warranty. It is not manufactured by HP; the HP name appears only to identify the printers it fits.

• What if the cartridge leaks, is not recognised or prints badly?

  Stop and contact us — do not keep printing on a faulty cartridge. The lifetime warranty covers recognition failures, leaks and print-quality defects: we replace the cartridge or refund you.

• Need the other colours too?

  The full set and the other single colours are linked under the family list on this page, so you can match this cartridge with its matching set.