Frequently Asked Questions

• How many pages does the HP 3JA02AN print?

  HP rates the 3JA02AN at about 1,600 pages under ISO/IEC 24711 test conditions, printing standard pages at around 5% coverage. Your own count will move with coverage, paper and settings — dense colour pages use far more ink than plain text.

• Which printers take the 3JA02AN?

  It fits OfficeJet 9012, OfficeJet Pro 9010, OfficeJet Pro 9015, OfficeJet Pro 9016 and 5 more. The complete verified list is in the Compatible Printers section on this page — check your model there before ordering.

• What is the HP 966XL?

  An extra-high-yield black (about 3,000 pages) that only the OfficeJet Pro 9020 series takes. If your printer is a 9020-series model, the 966XL black is the lowest cost per page in this family; the 962XL black serves the other 962 models.

• Standard or XL — which should I buy?

  This is the high-yield version, rated at about 1,600 pages. It costs more up front than the standard cartridge and far less per printed page, so it is the right pick for regular printing; the standard size suits a printer that only runs occasionally.

• Is the 3JA02AN pigment or dye ink?

  It is pigment ink — the same ink technology HP uses in the original 3JA02AN — so text stays sharp and resists water and highlighter smear.

• Is there a chip on this cartridge?

  Yes — a new compatible chip that reports ink levels to the printer, so the low-ink warnings keep working. It is not a refilled original shell with a reset chip.

• The printer is showing a warning after I installed it — what now?

  Acknowledge the on-screen message, reseat the cartridge until it clicks, and restart the printer. If the warning persists, wipe the gold chip contacts with a dry lint-free cloth and reinstall. The 962 family carries HP's strictest dynamic-security regime: the printer verifies the chip on every cartridge, and HP+ enrolled units accept original HP cartridges only. Our cartridges use a new compatible chip matched to these models; keep the printer's firmware as-is where you can, and if an update ever blocks a cartridge, the lifetime warranty covers you.

• Will this work if my printer uses HP+?

  if your printer was set up with HP+, it accepts original HP cartridges only — that lock is part of the HP+ program and applies to every non-original cartridge, ours included. On printers that are not HP+-locked, these cartridges install and print as normal.

• Why does HP warn about non-original cartridges on these printers?

  The 9020 series runs HP's strictest firmware checks plus optional HP+ enrolment. Our cartridges use new compatible chips matched to these models, and the lifetime warranty covers you if an HP update ever changes recognition.

• Can I run this alongside original HP cartridges?

  Yes. Each slot is read independently, so a compatible black alongside original colours (or the other way round) prints normally.

• Is this a genuine HP cartridge?

  No. It is a Clever Supplies compatible cartridge built to the 3JA02AN specification and covered by our lifetime warranty. It is not manufactured by HP; the HP name appears only to identify the printers it fits.

• What happens if it leaks or the printer will not recognise it?

  Stop and contact us — do not keep printing on a faulty cartridge. The lifetime warranty covers recognition failures, leaks and print-quality defects: we replace the cartridge or refund you.