Frequently Asked Questions

• How many pages does the PGI-255XXL print?

  It is rated at up to 800 pages — Canon's own published figure for the XL tier. Page counts are measured on standard test pages at around 5% coverage, so your own yield moves with what you print: dense photos use far more ink than text.

• Which printers take the PGI-255XXL?

  It fits Canon PIXMA iX6820, Canon PIXMA MX922, Canon PIXMA MX722. The complete verified list is in the Compatible Printers section on this page — check your model there before ordering.

• What is the difference between the two blacks in this family?

  The pigment black is the document tank: it prints sharp, water-resistant text and is the black your letters and reports come from. Both tanks sit in the printer at the same time and each is replaced on its own schedule.

• Can I use the PGI-255XXL in any PGI-250 / CLI-251 printer?

  No — the extra-long PGI-255XXL fits only the Canon PIXMA iX6820, Canon PIXMA MX922, Canon PIXMA MX722. Every other printer in this family takes the PGI-250XL Pigment Black Ink Cartridge instead.

• Is this the standard or the high-yield version?

  This is the XL (high-yield) fill — the singles we list for this family are all XL. Canon also sold a standard fill under the same family numbers; the XL tanks hold more ink and cost less per page.

• Does this cartridge have a chip?

  Yes — a new compatible chip that reports ink levels to the printer, so the low-ink warnings keep working. It is not a refilled original shell with a reset chip.

• Can I mix this cartridge with genuine Canon cartridges?

  Yes. Each slot is read independently, so a compatible tank beside genuine Canon tanks (or the other way round) prints normally — you can switch one color at a time.

• My printer shows a message after installing — what do I do?

  Acknowledge the on-screen message, reseat the cartridge until it clicks, and restart the printer. If the message persists, wipe the gold chip contacts with a dry lint-free cloth and reinstall.

• Is this a genuine Canon PGI-255XXL?

  No. It is a Clever Supplies compatible cartridge built to the PGI-255XXL specification and covered by our lifetime warranty. It is not manufactured by Canon; the Canon name appears only to identify the printers it fits.

• How do I judge a newly fitted PGI-255XXL fairly?

  Give the tank a short run of real work before you judge it. This is the extra-long pigment black that only the iX6820, MX922 and MX722 take, and it feeds the letters and reports those machines exist for. Print several ordinary document pages and look at the third or fourth one rather than the first: by then the new ink is flowing steadily, and text should be sharp, dark and even from the top of the page to the bottom, with no patchiness in headings or bold blocks. Start with the cartridge seated firmly until it clicks, since an extra-long body that is not fully home can mimic a quality problem. Keep the removed tank until the judgment is made — its stamp is your proof of the exact PGI-255XXL code. Once a full document prints cleanly end to end, the swap is proven and the empty can be recycled.