Frequently Asked Questions

• How many pages does the PGI-280XXL print?

  It is rated at up to 600 pages — Canon's published summary figure for the XXL tier. Page counts are measured on standard test pages at around 5% coverage, so your own yield moves with what you print: dense photos use far more ink than text.

• Which printers take the PGI-280XXL?

  It fits Canon PIXMA TR7520, Canon PIXMA TR8520, Canon PIXMA TR8620, Canon PIXMA TR8620a and 12 more. The complete verified list is in the Compatible Printers section on this page — check your model there before ordering.

• What is the difference between the two blacks in this family?

  The pigment black is the document tank: it prints sharp, water-resistant text and is the black your letters and reports come from. Both tanks sit in the printer at the same time and each is replaced on its own schedule.

• Is this the standard or the high-yield version?

  This is the XXL fill — the largest Canon makes for this family (standard is rated 200/250 pages, XL 400/500, XXL 600/800 in Canon's summary figures). It costs more up front and the least per page.

• Does this cartridge have a chip?

  Yes — a new compatible chip that reports ink levels to the printer, so the low-ink warnings keep working. It is not a refilled original shell with a reset chip.

• Can I mix this cartridge with genuine Canon cartridges?

  Yes. Each slot is read independently, so a compatible tank beside genuine Canon tanks (or the other way round) prints normally — you can switch one color at a time.

• My printer shows a message after installing — what do I do?

  Acknowledge the on-screen message, reseat the cartridge until it clicks, and restart the printer. If the message persists, wipe the gold chip contacts with a dry lint-free cloth and reinstall.

• Is this a genuine Canon PGI-280XXL?

  No. It is a Clever Supplies compatible cartridge built to the PGI-280XXL specification and covered by our lifetime warranty. It is not manufactured by Canon; the Canon name appears only to identify the printers it fits.

• What if the cartridge leaks, is not recognized or prints badly?

  Stop and contact us — do not keep printing on a faulty cartridge. The lifetime warranty covers recognition failures, leaks and print-quality defects: we replace the cartridge or refund you, and returns are free for the first year.

• How can I tell it is the pigment black that needs replacing, not the other black?

  Watch the documents, not the photos. The PGI-280XXL is the document tank, so when it runs low the signs show up in text first: letters and reports come out faint, gray or streaked while color prints can still look perfectly normal, because those draw on the other tanks. The chip in the cartridge reports its level to the printer, so check the on-screen ink monitor and act on the pigment black reading rather than the black level in general — the two blacks are read and replaced separately. When the warning appears, order the PGI-280XXL by its full code so the replacement that arrives is the large pigment tank and not a smaller fill. That distinction keeps document quality from quietly sliding while you wait.