Frequently Asked Questions

• What is in this set of 2?

  The box holds: N9J92AN (600 pages), N9J91AN (415 pages). Each cartridge is individually sealed.

• Which printers does this set fit?

  The set fits ENVY Inspire 7252e, ENVY Inspire 7255e, ENVY Inspire 7258e, ENVY Inspire 7955e and 18 more. The complete verified list is in the Compatible Printers section on this page.

• Black or tri-color — do I need both?

  The printer needs both slots filled to print. The black cartridge prints text; the tri-color holds cyan, magenta and yellow in one body — when one colour runs out, the tri-color cartridge is replaced as a unit.

• Do these cartridges include the printhead?

  Yes — on this family the printhead is part of the cartridge, so every cartridge in the set brings a fresh printhead with it.

• Does every cartridge in the set carry a chip?

  Yes. Every cartridge in the set carries a new compatible chip that reports its own ink level to the printer.

• Does the set work out cheaper than buying singles?

  Yes — the set is priced below the same cartridges bought one by one, and one box restocks every slot at once. Check the per-cartridge yields above against your usage.

• Will this work if my printer uses HP+?

  if your printer was set up with HP+, it accepts original HP cartridges only — that lock is part of the HP+ program and applies to every non-original cartridge, ours included. On printers that are not HP+-locked, these cartridges install and print as normal.

• Do I have to install the whole set at once?

  Yes. Open and install only the colour the printer asks for, and keep the rest sealed — they store fine for when their turn comes.

• Do the ENVY Inspire and ENVY Photo printers share this cartridge?

  Yes — the 64 family covers both lines (the Inspire 7200/7900 series and the Photo 6200/7100/7800 series are all on the list below), which is unusual for HP and worth double-checking before you order for a different ENVY.

• The printer is showing a warning after I installed it — what now?

  Acknowledge the message, reseat the cartridge until it clicks and restart the printer. Most warnings are a one-time notice that a non-original cartridge was fitted.

• Is this a genuine HP set?

  No. It is a Clever Supplies compatible set built to the original HP specifications and covered by our lifetime warranty. It is not manufactured by HP.

• What happens if a single cartridge from the set fails?

  Contact us with the colour and the problem — the lifetime warranty covers each cartridge in the set individually, so a single faulty cartridge is replaced on its own.