Frequently Asked Questions

• What is in this set of 2?

  The box holds: 3YM57AN (240 pages), 3YM58AN (200 pages). Each cartridge is individually sealed.

• Which printers does this set fit?

  The set fits DeskJet 1255, DeskJet 2710e, DeskJet 2720e, DeskJet 2721e and 51 more. The complete verified list is in the Compatible Printers section on this page.

• Black or tri-color — do I need both?

  The printer needs both slots filled to print. The black cartridge prints text; the tri-color holds cyan, magenta and yellow in one body — when one colour runs out, the tri-color cartridge is replaced as a unit.

• Do these cartridges include the printhead?

  Yes — on this family the printhead is part of the cartridge, so every cartridge in the set brings a fresh printhead with it.

• Do all the cartridges have chips?

  Yes. Every cartridge in the set carries a new compatible chip that reports its own ink level to the printer.

• Is the set better value than singles?

  Yes — the set is priced below the same cartridges bought one by one, and one box restocks every slot at once. Check the per-cartridge yields above against your usage.

• Will this work if my printer uses HP+?

  if your printer was set up with HP+, it accepts original HP cartridges only — that lock is part of the HP+ program and applies to every non-original cartridge, ours included. On printers that are not HP+-locked, these cartridges install and print as normal.

• Can I install just one cartridge from the set?

  Yes. Open and install only the colour the printer asks for, and keep the rest sealed — they store fine for when their turn comes.

• Will this work if my printer uses HP+?

  if your printer was set up with HP+, it accepts original HP cartridges only — that lock is part of the HP+ program and applies to every non-original cartridge, ours included. On printers that are not HP+-locked, these cartridges install and print as normal.

• My printer shows a warning after installing — what do I do?

  Acknowledge the message, reseat the cartridge until it clicks and restart the printer. Most warnings are a one-time notice that a non-original cartridge was fitted. This family runs HP dynamic security: the printer checks the cartridge chip, and HP firmware updates can change what is accepted. Our cartridges carry a new compatible chip built for these models; if a future HP firmware update ever blocks a cartridge, the lifetime warranty covers you — contact us and we will put it right.

• Is this an original HP set?

  No. It is a Clever Supplies compatible set built to the original HP specifications and covered by our lifetime warranty. It is not manufactured by HP.

• What if one cartridge in the set is faulty?

  Contact us with the colour and the problem — the lifetime warranty covers each cartridge in the set individually, so a single faulty cartridge is replaced on its own.