Frequently Asked Questions

• Which PIXMA printers does this magenta cartridge fit?

  It fits Canon PIXMA MG5720, Canon PIXMA MG5721, Canon PIXMA MG5722, Canon PIXMA MG6820 and 7 more. The complete verified list is in the Compatible Printers section on this page — check your model there before ordering.

• What cover do I get if something goes wrong with it?

  Do not keep printing on a cartridge that leaks, goes unrecognized or turns out poor output — stop and contact us. Our lifetime warranty takes care of all three failure types, with a replacement cartridge or your money back, and returns cost you nothing during the first year.

• How many pages will I get from one tank?

  Canon publishes 645 pages for this XL tier, and that is the rating here. It comes from standard test pages at around 5% coverage, so treat it as a benchmark: text pages sip ink while dense photos drink it, and your mileage lands wherever your printing sits between the two.

• What does the magenta tank do in a print?

  Together with cyan and yellow it forms the process-color trio that builds the full color range. On its own account it carries the reds and pinks, plus much of the warmth that makes skin tones look natural.

• The printer is showing a message after I installed it — how do I sort it out?

  Accept the on-screen message, then take the cartridge out and push it back until it clicks; restart the printer next. If the warning will not clear, the gold chip contacts are the next stop — a wipe with a dry lint-free cloth before reinstalling usually settles it.

• Can this tank share the printer with genuine Canon cartridges?

  It can. Because each slot gets read on its own, a compatible tank in one slot and genuine Canon tanks in the others print together without complaint — in either direction — so changing over a single color at a time is fine.

• Is there a chip on this cartridge?

  There is, and it is a new compatible chip rather than anything recycled: it reports ink levels to the printer so the low-ink warnings keep working. No refilled original shell and no reset chip are involved.

• Standard or high yield — which one is this?

  High yield: the XL fill. In fact every single we list for this family is XL. Canon also sold a standard fill under the same family numbers, but the XL holds more ink and works out cheaper per page.

• Is this a genuine Canon CLI-271XL?

  No — this one is ours. Clever Supplies builds it to the CLI-271XL specification and covers it with a lifetime warranty. Canon had no part in manufacturing it; their name shows up only to identify the printers the cartridge fits.